So your (______) didn’t quite work out? That’s a pity, a real shame :(
For all online purchases you can send back your regular priced (______) within 30 days of placing your order for exchange or store credit (the store credit lasts forever and ever so don’t worry if you don’t see something you like right away). If you are not sure about your size, contact us for advice, we’re full of it! In a good way of course.
For all in-store purchases items can be returned for exchange or store credit within 14 days.
E-mail firstname.lastname@example.org to arrange a return or call us (416) 534-(SHOP)7467 during business hours however, you should know, email is preferred what with time zones, climate changes, technology, you know. Please note that packages shipped to the shop without prior arrangement will be rejected and sent back.
We do our best to help you get it right the first time, providing as much info as is available and in case you missed this, we’re full of advice so don’t hesitate to reach out before you seal the deal. This is why all returns/exchanges will be shipped at customers’ expense unless of course we messed up (yes, real humans are lovingly packing and shipping your items) in which case we will fix this, come hell or high water. We love shiny happy people! Just give us the chance, don’t break up with us just yet, we will make it up to you.
ALL SALE , DISCOUNTED ITEMS AND UNDERWEAR ARE FINAL SALE.